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Welcome to the new normal

As we are all aware, life as we once knew it, has headed towards new directions. However, let us try to see this new normal as a challenge to overcome, not as a burden, and let's try to make the best of it however we can! The responsibility now lies with each and everyone of us.

As certain as we can be that the sun will rise again tomorrow, one thing is for sure - we will see better times again. And until then? Let's be grateful for what we have, mindful of those less fortunate, and let’s try to find joy in the little things in life, while making ourselves a little more comfortable at home!

On this page, you will find the ultimate Fidor "Stay-Safe" package, to see you through the Coronavirus crisis. Valuable tips, useful information, exciting ideas and fantastic discounts from our partners. Enjoy!

Staying safe during the crisis

Your safety, and the security of your personal data and finances is our top priority. However, there are a few things you can do to help keep yourself and your finances safe-and-secure during the Coronavirus crisis.

Since there has been a significant increase in attempted fraud in connection with Coronavirus, cyber-criminals are taking advantage of the current flood of information about the Coronavirus crisis to request sensitive customer data or to send malicious software.

We have put together a comprehensive package of information and tips to ensure that you stay secure and protected while banking online, particularly during the Coronavirus crisis.

From alerts to pharming, and from the emergency card- and account-blocking hotline to certificates – you can find everything here, that you'll need to know about security.

Go to the security tips


Perform cashless payments using your Fidor SmartCard and your Fidor Debit Mastercard®

We recommend that you pay in the most hygienic way possible by doing away with cash entirely. This will allow you to remain an appropriate distance from the other person and avoid direct contact in order to protect your health and that of your loved ones.

The Fidor SmartCard and the Fidor Debit Mastercard® will allow you to make contactless payments almost everywhere. For amounts of up to €50, it is generally no longer necessary to enter your PIN.

We can also offer you the digital Fidor Debit Mastercard® for enjoyable online shopping. The account can be opened online and our digital card can be used straight away. You will also gain access to Apple Pay or Fidor Pay (Android), and you can easily withdraw or deposit your money using Fidor Cash.

Go to the cards

Simply pay using your smartphone!

With Apple Pay for iOS or Fidor Pay via Android (exclusively for our private customers), there is no need to enter a PIN, even for larger amounts. Hence, you can keep enough distance and easily authorize the payment via your smartphone.


Secure and convenient, to safeguard your health: make mobile payments using your Android smartphone.

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Simply use your iPhone, iPad, Mac and Apple Watch to pay and keep the virus at bay.

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Our tip

Increased security thanks to geo-blocking

Heard of geo-blocking? This function controls (in real-time) in which countries your Fidor Card can be used. You can also set your own credit limit. This ensures even greater security – especially in these turbulent times of Coronavirus, quarantine and online shopping.

In the current situation, many fraudsters are trying to capitalize on the increased demand within the e-commerce sector. Over the past months, our partners and us have noticed a rise of fraud attempts targeting consumer's cards. You are, of course, protected from a fraud attack by the possibility to reclaim the payment transaction. Nonetheless, we recommend that you adapt the geo-blocking settings of your Fidor cards so that they are only activated in Germany (or the country that you are currently in). To be absolutely on the safe side, you can also block all countries and only unlock your card before you are going to use it. This will prevent cybercriminals from being able to harvest your data while you are shopping online and then use your card details abroad in order to shop at your expense. You can, of course, adjust the settings at any time should you wish to place an order with an online shop located abroad.

Since we are experiencing more fraud attacks from abroad, we will soon reset older cards to "blocked" for all countries outside of Europe. New cards are already delivered with this setting. Of course, you can change this again at any time, if necessary.

Moreover, you have another option to protect your account from attacks by cybercriminals by setting a relatively low card limit.

You can find further information on this in our card FAQs.

Find out more


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Do you have any questions?
We have the answers!

Coronavirus came seemingly out of the blue and within just a few short weeks had plunged the entire planet into a deep crisis. At the moment, nobody is able to say how long – and with what consequences – our current extraordinary situation will last. This uncertainty brings with it many questions. And even though we are not able to answer all of these questions, we can at least address some of them. Namely those that relate to Coronavirus, your safety and your finances.

We have summarised all of the most important questions and helpful answers on this topic on our Coronavirus news page, which we update regularly and adapt to reflect the latest developments.

Go to the Coronavirus news page

We are here for you

In the Fidor Self Services you will find everything you need to know about how to manage your banking easily and conveniently yourself - without the support of customer service. You can change your data independently in online banking, manage cards in the app or view your account turnover at a glance.

Go to Self services

You can contact our customer service team by telephone from Monday to Friday from 08.00 am to 06.00 pm.

For Private Customers

Tel:+49 89 189 085 233
Fax: +49 89 189 085 199

For Business Customers

Tel:* +49 89 189 085 300
Fax: +49 89 189 085 399

*Our customer service is only available in German.

You can also reach us via our social media channels:


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