Fidor Bank AG
Sandstr. 33 | 80335 Munich | Germany
Registered Office of Company:
Munich | Commercial Register: Munich Local Court, HRB 149 656
Postal address for seizures and insolvencies:
Siemensdamm 62 | 13627 Berlin | Germany
Head Office: +49 89 189 085 233
Fax: +49 89 189 085 199
Bank sort code: 700 222 00
Laurent Poiron (CEO),
Pascal Cirelli (CRO)
Chairman of the Supervisory Board
Commercial Register and VAT identification number
Register court: Munich Local Court
Registration number: HRB 149 656
VAT identification number: DE 232211958
Munich Tax Office for Corporations
Foreign Account Tax Compliance Act
Global Intermediary Identification Number (GIIN): 12SNSE.99999.SL.276
Competent supervisory authority
Federal Financial Supervisory Authority (BaFin)
Lurgiallee 12, 60439 Frankfurt, Germany or
Graurheindorfer Str. 108, 53117 Bonn, Germany
Head Office: +49 228 4108 0
Fax: +49 228 4108 1550
Complaint and out-of-court dispute resolution procedures
The Customer may lodge a complaint to the Bank's contact specified in the price/performance list. The Bank shall respond to complaints in an appropriate manner; in the case of payment service contracts, this shall be done in text form (e.g. by letter, fax or e-mail).
For the settlement of disputes with the Bank, consumers have the option of turning to the following conciliation bodies in whose dispute resolution proceedings the Bank participates:
In the event of disputes with consumers arising from the application of the provisions on distance contracts concerning financial services, consumer credit agreements and other financial aids as well as their mediation, payment service contracts, the issue and redemption of e-money and the Payment Accounts Act pursuant to Section 14 (1) Nos. 1 to 5 of the German Injunctions Act (UKlaG), the consumer conciliation body at the Deutsche Bundesbank is responsible. The request to conduct the conciliation procedure as well as other statements and communications must be sent in text form (e.g. letter, fax or e-mail) to the conciliation body. Address: Deutsche Bundesbank, Schlichtungsstelle, Taunusanlage 5, 60329 Frankfurt am Main, Germany, Telefax (069) 709090-9901, Germany, e-mail firstname.lastname@example.org, Internet: www.bundesbank.de
In case of disputes pursuant to Section 14 Paragraph 1 No. 6 and 7 of the German Injunctions Act (UKlaG) with consumers arising from the application of the provisions of the German Investment Code or other provisions in connection with contracts that involve banking transactions pursuant to Section 1 Paragraph 1 Sentence 2 of the German Banking Act (KWG) or financial services pursuant to Section 1 Paragraph 1a Sentence 2 of the German Banking Act (KWG), the Consumer Conciliation Body at the Federal Financial Supervisory Authority (BaFin) shall be responsible. The request must also be submitted to the conciliation body in text form (e.g. letter, fax or e-mail). Address: Federal Financial Supervisory Authority, Arbitration Board, Graurheindorfer Straße 108, 53117 Bonn, Germany, fax: (0228) 4108-62299; e-mail: email@example.com, Internet: www.bafin.de
In addition, the customer has the possibility of complaining to the Federal Financial Supervisory Authority (BaFin) about alleged infringements by the Bank against the Payment Services Supervision Act (ZAG), Sections 675c to 676c of the German Civil Code (BGB) or Article 248 of the Introductory Act to the German Civil Code (EGBGB). Complaints must be submitted in writing or for the record of the Federal Financial Supervisory Authority. Address: Federal Financial Supervisory Authority, Graurheindorfer Strasse 108, 53117 Bonn.
- For disputes in connection with online contracts, in particular contracts concluded with the Bank by a consumer via a website or other electronic means, the consumer may also use the Online Dispute Resolution (OS) platform set up by the European Commission. The OS Platform of the European Commission can be reached via the following link: http://ec.europa.eu/consumers/odr/
Liability for contents
The content of our pages has been created with the greatest care. However, we cannot assume any liability for the correctness, completeness and topicality of the content.
As a service provider, we are responsible according to Section 7 Abs.1 TMG for our own content on these pages according to the general laws. According to Sections 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity. Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this respect is only possible from the time of knowledge of a concrete violation of the law. As soon as we become aware of such infringements, we will remove these contents immediately.
Liability for links
Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the contents of the linked pages. The linked pages were checked for possible legal infringements at the time of linking. Illegal contents were not recognizable at the time of linking. However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any violations of the law, we will remove such links immediately.
The content and works on these pages created by the site operators are subject to German copyright law. Contributions by third parties are marked as such. Duplication, processing, distribution and any form of commercialization of such material beyond the scope of the copyright law shall require the prior written consent of its respective author or creator. Downloads and copies of these pages are only permitted for private, non-commercial use.
The operators of these pages always endeavor to respect the copyrights of others or to use their own or license-free works.
Unless stated otherwise, the fonts used on this website are licensed under the Apache 2.0 license. Please see https://www.apache.org/licenses/LICENSE-2.0.html for more information.