Help

Do you have a particular problem you need help with? Our Help page contains answers to your questions, important phone numbers, plus information on our chatbot. If you still can’t find the answer you’re looking for, then feel free to contact our Customer Service directly here.  

Chatbot

We've introduced our new bot, Ruby, for your support. Our little helper can be found at the bottom right-hand corner on all of our private customer pages and is there to answer your questions about our products, services and FAQs. Ruby is still young and has a lot to learn. The more often you speak to him, the better he’ll learn to understand you – making it easier for him to answer your questions in the future.

Looking for advice?

The Fidor Community can offer help and advice at any time for your financial decisions – usually with more than five answers to your questions. Many Community members have also posted videos aimed at helping other users.

To the Community

Still haven’t found the right answer?

We’ll be happy to help you. Feel free to contact us, we’re available Monday to Friday from 08:00 am to 06:00 pm.

You can also reach us via our social media channels:               

Emergency call to block your card

The following numbers are available for you around the clock. Report your loss straightaway!

Within Germany: Phone: 116 116

Outside Germany: Phone: +49 116 116   OR   +49 30 40 50 40 50

The 116 116 blocking emergency call can be called free of charge in Germany.
The amount of the fees from abroad depends on the prices of the respective foreign provider.

Application to block your account due to suspected fraud 

If you’ve noticed an unauthorized data manipulation or fraudulent transactions in your Fidor account, please contact our emergency hotline or send us an email immediately. 

You can contact our emergency account-blocking hotline under +49 89 189085 454.

Monday to Friday from 08:00 am to 06:00 pm

Report fraud