Help & FAQ
Do you have a particular problem you need help with? Our Help & FAQ page contains answers to your questions, important phone numbers, plus information on our chatbot. If you still can’t find the answer you’re looking for, then feel free to contact our Customer Service directly here.
Any specific question? If so, use the box below to enter it. Our FAQs provide a broad range of topic-relevant information and links:
We've introduced our new bot, Ruby, for your support. Our little helper can be found at the bottom right-hand corner on all of our private customer pages and is there to answer your questions about our products, services and FAQs. Ruby is still young and has a lot to learn. The more often you speak to him, the better he’ll learn to understand you – making it easier for him to answer your questions in the future.
Looking for advice?
The Fidor Community can offer help and advice at any time for your financial decisions – usually with more than five answers to your questions. Many Community members have also posted videos aimed at helping other users.