DOCUMENTS

Everything in one place.

Private customers

Below you will find all the documents you need as a private customer. Of course, you can download any document conveniently and save this for your documentation. If you have any questions, please do not hesitate to contact our customer service. 

Business customers

As a business customer, we offer you a collection of all relevant documents in one place. Simply download any document that is important for you, or find out more conveniently on our page. If you cannot find what you are looking for, please contact our customer service. 

Documents for private customers

Archive private customers

You can find a collection of archived documents here. If you are looking for something you cannot find in our archive, please contact our customer service department.

General Terms and Conditions and Special Conditions for Private Customers Version dated 13.03.2019

General Terms and Conditions and Special Conditions for Private Customers Version dated 11.12.2018

General Terms and Conditions and Special Conditions for Private Customers Version dated 14.11.2018

General Terms and Conditions and Special Conditions for Private Customers Version dated 24.09.2018

General Terms and Conditions and Special Conditions for Private Customers Version dated 24.08.2018

General Terms and Conditions Total valid as of 13.06.2018

General Terms and Conditions Total valid as of 13.01.2018

General Terms and Conditions Total valid as of 02.11.2017

General Terms and Conditions Total valid as of 28.06.2017

General Terms and Conditions Total valid as of 15.12.2016

General Terms and Conditions Total valid from 08.09.2015

General Terms and Conditions Total valid from 05.08.2015

General Terms and Conditions Total valid from 27.04.2015

General Terms and Conditions Total valid as of 19.11.2014

General Terms and Conditions Total valid as of 27.08.2014

General Terms and Conditions Total valid as of 16.07.2014

General Terms and Conditions Total valid as of 01.04.2014

General Terms and Conditions Total valid from 17.12.2013

General Terms and Conditions Total valid from 21.11.2013

General Terms and Conditions Total valid as of 24.07.2013

General Terms and Conditions Total valid from 21.05.2013

General Terms and Conditions Total valid from 05.02.2013

General Terms and Conditions Total valid from 20.12.2012

General Terms and Conditions Total valid as of 25.09.2012

General Terms and Conditions Total valid from 18.04.2012

General Terms and Conditions Total valid as of 23.02.2012

Documents for business customers

Archive for business customers

You can find all archived documents for our business customers below. Please feel free to contact our customer service, if you cannot find what you are looking for. 

Hallo,
ich bin Ruby.
Wie kann ich
dir helfen?