Contact & Help
Do you have a particular problem you need help with? Our Contact & Help page contains answers to your questions and important phone numbers. If you still can’t find the answer you’re looking for, then feel free to contact our Customer Service directly here.
Emergency call to block your card
The following numbers are available for you around the clock. Report your loss straightaway!
Within Germany: Phone: 116 116
Outside Germany: Phone: +49 116 116 OR +49 30 40 50 40 50
The 116 116 blocking emergency call can be called free of charge in Germany.
The amount of the fees from abroad depends on the prices of the respective foreign provider.
Still haven’t found the right answer?
In the Fidor Self Services you will find everything you need to know about how to manage your banking easily and conveniently yourself - without the support of customer service. You can change your data independently in online banking, manage cards in the app or view your account turnover at a glance.
Feel free to contact our customer service.
We’re available Monday to Friday from 08:00 am to 06:00 pm.
Opening times during the holidays
On December 24th and 31st you can reach our customer service by phone from 8:00 am to 2:00 pm.
Contact for private customers
Tel.:* +49 89 189 085 233
Fax: +49 89 189 085 199
Fidor Bank AG,
Contact for business customers
Tel.*: +49 89 189 085 300
Fax: +49 89 189 085 399
Fidor Bank AG,