Contact & Help

Do you have a particular problem you need help with? Our Contact & Help page contains answers to your questions and important phone numbers. If you still can’t find the answer you’re looking for, then feel free to contact our Customer Service directly here.

Emergency call to block your card

The following numbers are available for you around the clock. Report your loss straightaway!

Within Germany: Phone: 116 116

Outside Germany: Phone: +49 116 116   OR   +49 30 40 50 40 50

The 116 116 blocking emergency call can be called free of charge in Germany.
The amount of the fees from abroad depends on the prices of the respective foreign provider.

Application to block your account due to suspected fraud 

If you’ve noticed an unauthorized data manipulation or fraudulent transactions in your Fidor account, please contact our emergency hotline or send us an email immediately. 

You can contact our emergency account-blocking hotline under +49 89 189085 454.

Monday to Friday from 08:00 am to 06:00 pm

report fraud

Looking for advice?

The Fidor Community can offer help and advice at any time for your financial decisions – usually with more than five answers to your questions. Many Community members have also posted videos aimed at helping other users.

To the Community


Current account, business account, security...
Find all the answers to the questions you have about our different themes.

to the faq

Still haven’t found the right answer?

Feel free to contact our customer service.

We’re available Monday to Friday from 08:00 am to 06:00 pm and on Saturday, Sunday and on public holidays from 09:00 am to 06:00 pm.

Contact for private customers

Tel.:+49 89 189 085 233
Fax: +49 89 189 085 199

Fidor Bank AG,
Sandstraße 33,
80335 Munich ​

Contact for business customers

Tel.*: +49 89 189 085 300
Fax: +49 89 189 085 399

Fidor Bank AG, 
Sandstraße 33,
80335 Munich

*Our customer service is only available in German.

You can also reach us via our social media channels:              

Account switch service

Fidor makes it easy for you to switch to your new Fidor Smart Current Account.

Find out more