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Fidor Bank AG i.L. will discontinue its banking business this year.
What does that mean exactly?
At this point in time, you do not need to do anything. You can continue to use your account to the full extent.
Until the banking business is fully discontinued, we will maintain our business operations as usual. Our parent company, Groupe BPCE, the largest unlisted banking group in Europe, is fully supporting us in this process and will ensure that we meet all our obligations in your best interests at all times.
We will contact you in a timely manner to initiate the process to close your account. Rest assured that you will have ample time to transfer your banking relationship to a new financial institution.
Below you will find our FAQs
FAQ
Fidor Bank AG i.L. will discontinue its banking business this year. As a result, the existing business relationship can no longer be maintained.
Yes, your funds are safe. Until discontinuation of the banking business, we have the full support of our owner Groupe BPCE to ensure that all regulatory requirements and financial obligations are met accordingly.
Fidor Bank AG i.L. is also still a member of the statutory deposit insurance.
The discontinuation of the banking business takes place for strategic reasons with the full support of our owner Groupe BPCE. The solvency of Fidor Bank AG i.L. is fully ensured.
The notice of termination encompasses all products related to your business relationship, including e.g., your current account and deposit account with corresponding interest agreement, your Mastercard® and, if granted, your overdraft facility.
You cannot object to the termination as Fidor Bank AG i.L. will discontinue its banking business.
Please understand that we cannot consider individual requests with regards to the termination date of our business relationship.
As a customer with a savings or capital bond, you will be contacted separately to explain the premature repayment modalities. You will receive your tax certificate from us as usual.
If your account is managed as a garnishment protected account in accordance with Section 850k of the German Code of Civil Procedure (ZPO) and is currently subject to a garnishment, please note that any credit balance existing at the time of termination must be fully paid out to the creditor. An unused allowance cannot be carried over to the following month due to the termination of the business relationship.
If your account is managed as a garnishment protected account in accordance with Section 850k of the German Code of Civil Procedure (ZPO) and is currently subject to a garnishment, please note that any credit balance existing at the time of termination must be fully paid out to the creditor. An unused allowance cannot be carried over to the following month due to the termination of the business relationship.
Your online banking functions will be deactivated as of the termination date. Your current account can no longer be used. Transfers, standing orders and collection orders will no longer be executed. The issued Mastercard® also can no longer be used.
Refunds on your cancelled Fidor Mastercard® are possible until the end of 2023. The amount refunded by the provider will be promptly transferred to your deposited reference account. If there is no reference account known, Fidor Bank will contact you to arrange for the refund to be made to you.
As of 2024, Fidor Bank can no longer initiate a refund. In this case, please contact the vendor to store alternative card details in order to receive any refund. Please also update your payment information with a currently used card at all the providers where your Fidor Mastercard® was deposited. This also applies in case you are expecting a refund from a provider, if applicable.
No, the access to your online account will be deactivated as well.
Please make sure that you download and back -up all required documents (such as the account statements) you received in "My Mailbox" before the termination date as your access to the online account will be deactivated after account closure.
Please clear all negative account balance and fully repay any overdraft facility, respectively, by the termination date at the latest.
Please transfer all funds to an account that is not provided by Fidor Bank AG i.L. before the scheduled closure of your account. Alternatively, please enter your new account details in the pop-up window, which appears after login to your online or mobile banking. This pop-up window will be displayed until you made a valid entry.
If you do not have provided a reference account at the time of account closure, your request will have to be processed manually. In this case the balance payout might be delayed due to the resulting processing effort.
Please contact your customer service at info@fidor.de using the e-mail address that was initially related to your Fidor account. Please note that there might be delays in processing your request.
Please contact your customer service at info@fidor.de using the e-mail address that was initially related to your Fidor account. We will process your request by revoking the consent previously given or sending you back the lists of all your consents.
