Fidor Bank AG i.L. is discontinuing its banking business this year.
To this end, we have contacted you separately and closed your account. Our parent company, Groupe BPCE, the largest unlisted banking group in Europe, fully supports us in this process and will ensure that we fulfill all our obligations in your best interest at all times. If you have any questions or open issues, we are still here for you via email.
Contact for private customers
Email: info@fidor.de
Fax: +49 89 189 085 199
Contact for business customers
Email: geschaeftskonto@fidor.de
Fax: +49 89 189 085 399
FAQ
Fidor Bank AG i.L. will discontinue its banking business this year. As a result, the existing business relationship can no longer be maintained.
Yes, your funds are safe. Until discontinuation of the banking business, we have the full support of our owner Groupe BPCE to ensure that all regulatory requirements and financial obligations are met accordingly.
Fidor Bank AG i.L. is also still a member of the statutory deposit insurance.
The discontinuation of the banking business takes place for strategic reasons with the full support of our owner Groupe BPCE. The solvency of Fidor Bank AG i.L. is fully ensured.
The notice of termination encompasses all products related to your business relationship, including e.g., your current account and deposit account with corresponding interest agreement, your Mastercard® and, if granted, your overdraft facility.
You cannot object to the termination as Fidor Bank AG i.L. will discontinue its banking business.
Please understand that we cannot consider individual requests with regards to the termination date of our business relationship.
As a customer with a savings or capital bond, you will be contacted separately to explain the premature repayment modalities. You will receive your tax certificate from us as usual.
If your account is managed as a garnishment protected account in accordance with Section 850k of the German Code of Civil Procedure (ZPO) and is currently subject to a garnishment, please note that any credit balance existing at the time of termination must be fully paid out to the creditor. An unused allowance cannot be carried over to the following month due to the termination of the business relationship.
If your account is managed as a garnishment protected account in accordance with Section 850k of the German Code of Civil Procedure (ZPO) and is currently subject to a garnishment, please note that any credit balance existing at the time of termination must be fully paid out to the creditor. An unused allowance cannot be carried over to the following month due to the termination of the business relationship.
Your online banking functions will be deactivated as of the termination date. Your current account can no longer be used. Transfers, standing orders and collection orders will no longer be executed. The issued Mastercard® also can no longer be used.
Refunds on your cancelled Fidor Mastercard® are possible until the end of 2023. The amount refunded by the provider will be promptly transferred to your deposited reference account. If there is no reference account known, Fidor Bank will contact you to arrange for the refund to be made to you.
As of 2024, Fidor Bank can no longer initiate a refund. In this case, please contact the vendor to store alternative card details in order to receive any refund. Please also update your payment information with a currently used card at all the providers where your Fidor Mastercard® was deposited. This also applies in case you are expecting a refund from a provider, if applicable.
No, the access to your online account will be deactivated as well.
If you did not save your account statements while your account was open, please contact info@fidor.de from your previously registered email address.
If you still had funds in your Fidor account at the time the account was closed, please send us your new account details from the email address you used for your Fidor account to info@fidor.de. Alternatively, you can fill out the document below, sign it and send it to us by email.
Please contact your customer service at info@fidor.de using the e-mail address that was initially related to your Fidor account. We will process your request by revoking the consent previously given or sending you back the lists of all your consents.
